Introduction
Welcome to Rose Collins Millinery. By accessing this website and/or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
About Us
Rose Collins Millinery specialises in the design and creation of handcrafted hats, fascinators and bespoke headwear for weddings, race meetings, special occasions and everyday elegance.
Throughout these Terms & Conditions, the terms “we”, “us” and “our” refer to Rose Collins Millinery.
Products and Services
We offer:
- Ready-to-wear hats and headpieces available for immediate purchase.
- Bespoke commissions created to a customer’s specific requirements.
- Hat hire services, subject to availability and separate hire conditions
- Workshops.
- Gift Vouchers
All our physical products are handcrafted and may vary slightly from photographs displayed on our website.
Ordering
When you place an order through our website, you are making an offer to purchase a product subject to these Terms & Conditions.
We reserve the right to refuse or cancel any order where necessary, including where products are unavailable, pricing errors occur, or fraudulent activity is suspected.
An order is only accepted once payment has been received and confirmation has been issued.
Bespoke Commissions
Bespoke commissions are individually designed and handmade to your specific requirements.
As each bespoke piece is unique:
- Full payment is required before work commences.
- Production will begin only after payment has been received.
- Standard lead times are approximately 15–21 working days, although this may vary during busy periods.
- Lead times provided are estimates and may occasionally be affected by material availability or circumstances beyond our control.
Customers are responsible for providing accurate information regarding colours, measurements, event dates and design requirements.
Once production has begun, bespoke orders cannot be cancelled or amended without our agreement.
Payments
All prices are displayed in Pounds Sterling (£).
Payment must be made in full at the time of ordering unless otherwise agreed in writing.
We reserve the right to change prices without prior notice; however, any confirmed order will be honoured at the price paid at the time of purchase.
Colours, Materials and Design Variations
We make every effort to display colours accurately on our website. However, colours may appear differently depending on individual screen settings and devices.
As our products are handcrafted, slight variations in colour, shape, trim placement, natural materials and finishing details may occur. These variations are not considered faults and contribute to the individuality of each piece.
Delivery
We deliver within the United Kingdom and internationally.
Delivery times provided are estimates only and cannot be guaranteed.
Once an order has been dispatched, responsibility for delivery rests with the courier service. We are not liable for delays caused by postal services, customs processing, adverse weather conditions or circumstances beyond our reasonable control.
Customers are responsible for ensuring that delivery details are accurate.
International customers are responsible for any customs duties, import taxes, local charges or fees imposed by their country.
Returns and Refunds
Ready-to-Wear Items
Under UK Consumer Contracts Regulations, customers purchasing ready-to-wear items online may cancel their order within 14 days of receiving their goods.
Returned items must:
- Be unworn and unused.
- Be in their original condition.
- Be returned in their original packaging.
Customers are responsible for return postage costs unless the item is faulty.
Refunds will be processed after inspection of the returned item.
Bespoke and Made-to-Order Items
As bespoke and made-to-order products are created specifically to a customer’s requirements, they are exempt from the standard 14-day cancellation rights under UK consumer law.
Therefore:
- Bespoke commissions are non-refundable.
- Once work has commenced, payments cannot be refunded.
- Bespoke items cannot be returned unless faulty.
Faulty Items
Nothing in these Terms & Conditions affects your statutory rights.
If an item arrives damaged or faulty, please contact us within 7 days of receipt. We may request photographs and further information to assess the issue and provide an appropriate remedy.
Hat Hire
Hat hire bookings are subject to availability.
Hire periods, deposits, return dates and replacement costs for lost or damaged items will be confirmed separately at the time of booking.
Hired items remain the property of Rose Collins Millinery at all times.
Customers are responsible for returning hired items in the condition in which they were supplied.
Intellectual Property
All designs, photographs, logos, text, graphics and content displayed on this website are the property of Rose Collins Millinery unless otherwise stated.
No content may be copied, reproduced, distributed or used without prior written permission.
We reserve the right to photograph bespoke and commissioned pieces and use such images for promotional, marketing and portfolio purposes unless otherwise agreed in writing.
Website Use
You agree not to:
- Use the website for unlawful purposes.
- Interfere with the operation or security of the website.
- Attempt to gain unauthorised access to any part of the website.
- Reproduce or exploit any website content without permission.
Limitation of Liability
To the fullest extent permitted by law, Rose Collins Millinery shall not be liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.
Privacy
Any personal information provided to us will be handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of information as described in that policy.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Any changes will be effective immediately upon publication on this website.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
Rose Collins Millinery
Grandey’s Place, Barn 4 Unit 1, Much Hadham Hertfordshire, SG10 6FF
Email: rose@rosecollinsmillinery.com
Website: www.rosecollinsmillinery.com